Substack: Posts not being delivered via email

Impact: majorStatus: resolvedStarted 2024-10-01 14:04 UTCResolved 2024-10-01 15:06 UTC (1.0 h)5 updatesSource: stspg.io

Summary

Substack reported a major email delivery incident affecting some posts, starting 2024-10-01 14:04 UTC and resolved at 2024-10-01 15:06 UTC, lasting 1 h 1 min. At 14:32 UTC, Substack said delivery delays were resolved and previously scheduled posts were being delivered.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Email delivery

Timeline of updates

investigating2024-10-01 14:04 UTC
We are investigating reports that some posts are not being delivered via email.
identified2024-10-01 14:08 UTC
We can confirm delays in email deliveries for Substack posts starting at 9am EDT. We are working to resolve the issues.
identified2024-10-01 14:24 UTC
We are continuing to work on addressing delays in email deliveries.
monitoring2024-10-01 14:32 UTC
The delays in post delivery have been resolved and previously scheduled posts are currently being delivered. We are monitoring our systems to ensure delivery.
resolved2024-10-01 15:06 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Posts not being delivered via email 2024-10-01 14:04 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON