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Substack: Substack increased latency and error rate
Substack reported a critical incident with increased latency and errors affecting Substack.com, Substack publications, Writer dashboards, and the Substack app. It started at 2024-08-23 17:36 UTC and was resolved at 2024-08-23 19:06 UTC, lasting 1 h 29 min. Substack said it identified the cause but did not disclose it.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Writer dashboardsSubstack publicationsSubstack.com
Timeline of updates
- investigating
We are investigating reports of increased errors and Latency from all Substack services.
- investigating
We have identified the cause of the issue and are working toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified
We are continuing to work toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified
We are continuing to work toward resolution and anticipate recovery starting shortly. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified
We are beginning to see recovery across Substack. We are continuing to work toward full resolution.
- monitoring
Substack is operating normally. We are continuing to monitor.
- resolved
This incident has been resolved and Substack is operating normally.
Rewindex changes for this incident
- Critical incident: Substack increased latency and error rate 2024-08-23 17:36 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON