Companies / Statuspage / incidents
Statuspage: Intermittent errors while accessing public Statuspages
Statuspage recorded major intermittent public-page errors starting 2023-10-28 07:36 UTC, resolved at 2023-10-28 08:01 UTC (24 min). The postmortem reports all functionality affected in all regions from 06:00 UTC to 07:45 UTC on October 28, 2023, due to a database performance issue during scheduled database maintenance.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Hosted Pages - HTTPS PagesHTTPS PagesHosted Pages - HTTP PagesHTTP PagesHosted Pages - Public APIPublic API
Timeline of updates
- investigating
We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly
- monitoring
Update: We have fixed the issue and are monitoring actively
- resolved
Issue is now resolved and everything is back to normal working state.
- postmortem
### **SUMMARY** From 06:00 UTC to 07:45 UTC on October 28, 2023, Atlassian customers using Statuspage had intermittent issues with all Statuspage functionality. The event occurred due to a database performance issue during a [scheduled database maintenance](https://metastatuspage.com/incidents/s21b66328h9j). This impacted customers in all regions. The incident was detected within one minute by monitoring the upgrade process and mitigated by rolling back to a known good snapshot which put Statuspage systems into a known good state. The total time to resolution was about one hour and 45 minutes. ### **IMPACT** The overall impact was between 06:00 UTC and 07:45 UTC October 28, 2023. This incident affected Statuspage customers from all regions and caused intermittent backend errors on all Statuspage activity including viewing pages, adding subscribers, and creating/updating events. We performed a rollback operation during recovery to return to a known good state. ### **ROOT CAUSE** The issue was caused by database performance issues after a routine database maintenance and upgrade. As a result, our backends returned intermittent errors to several user requests. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We take the utmost care to provide a highly reliable service. We will pursue several preventive measures to ensure that this situation does not occur in the future, including: * Fixing the cause of the performance issues before future upgrades; and * Improving our testing process for database upgrades to catch potential performance issues. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
Rewindex changes for this incident
- Major incident: Intermittent errors while accessing public Statuspages 2023-10-28 07:36 UTC
Impact, status and times are the vendor’s own, as last archived. View on mstspg.co (opens in new tab). Statuspage profile · Recent Statuspage incidents · Markdown · JSON