# Statuspage: Intermittent errors while accessing public Statuspages

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2023-10-28 07:36 UTC · Resolved: 2023-10-28 08:01 UTC · Duration: 25 min
- Updates: 4 · Affected components: Hosted Pages - HTTPS Pages, HTTPS Pages, Hosted Pages - HTTP Pages, HTTP Pages, Hosted Pages - Public API, Public API
- [Vendor status page: http://mstspg.co/dy4804972ztd](http://mstspg.co/dy4804972ztd)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)

## Summary

Statuspage recorded major intermittent public-page errors starting 2023-10-28 07:36 UTC, resolved at 2023-10-28 08:01 UTC (24 min). The postmortem reports all functionality affected in all regions from 06:00 UTC to 07:45 UTC on October 28, 2023, due to a database performance issue during scheduled database maintenance. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-10-28 07:36 UTC: We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly
- **monitoring** 2023-10-28 07:55 UTC: Update: We have fixed the issue and are monitoring actively
- **resolved** 2023-10-28 08:01 UTC: Issue is now resolved and everything is back to normal working state.
- **postmortem** 2023-11-06 09:25 UTC: \#\#\# \*\*SUMMARY\*\* From 06:00 UTC to 07:45 UTC on October 28, 2023, Atlassian customers using Statuspage had intermittent issues with all Statuspage functionality. The event occurred due to a database performance issue during a \[scheduled database maintenance\](https://metastatuspage.com/incidents/s21b66328h9j). This impacted customers in all regions. The incident was detected within one minute by monitoring the upgrade process and mitigated by rolling back to a known good snapshot which put Statuspage systems into a known good state. The total time to resolution was about one hour and 45 minutes. \#\#\# \*\*IMPACT\*\* The overall impact was between 06:00 UTC and 07:45 UTC October 28, 2023. This incident affected Statuspage customers from all regions and caused intermittent backend errors on all Statuspage activity including viewing pages, adding subscribers, and creating/updating events. We performed a rollback operation during recovery to return to a known good state. \#\#\# \*\*ROOT CAUSE\*\* The issue was caused by database performance issues after a routine database maintenance and upgrade. As a result, our backends returned intermittent errors to several user requests. \#\#\# \*\*REMEDIAL ACTIONS PLAN & NEXT STEPS\*\* We take the utmost care to provide a highly reliable service. We will pursue several preventive measures to ensure that this situation does not occur in the future, including: \* Fixing the cause of the performance issues before future upgrades; and \* Improving our testing process for database upgrades to catch potential performance issues. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support

## Rewindex changes for this incident

- 2023-10-28 07:36 UTC: [Major incident: Intermittent errors while accessing public Statuspages](https://rewindex.com/change/i0112134c93cb49.md)


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Canonical: https://rewindex.com/company/statuspage/incidents/cjk3z1vlfv55 · Markdown: https://rewindex.com/company/statuspage/incidents/cjk3z1vlfv55.md · JSON: https://rewindex.com/api/v1/companies/statuspage/incidents/cjk3z1vlfv55 · Generated 2026-10-18T11:40:18.741Z