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Statuspage: Missing Metrics for a Subset of Status Pages

Affected components: Pingdom IntegrationSystem Metrics - Pingdom IntegrationDatadog IntegrationSystem Metrics - Datadog IntegrationSystem Metrics - Librato IntegrationNew Relic IntegrationSystem Metrics - New Relic IntegrationCustom IntegrationSystem Metrics - Custom Integration

Timeline of updates

1. investigating2022-04-25 22:47 UTC

   We are currently investigating an issue with missing system metrics for a subset of status pages.

2. identified2022-04-26 01:54 UTC

   We have identified a metrics display problem for a majority of status pages due to a vendor issue. This is purely a display problem and we are not experiencing any data loss. We are working to return the service to normal operations.

3. identified2022-04-28 00:50 UTC

   We are still actively engaged with our vendor while their engineering teams work on the issue. Unfortunately, alternative workarounds did not produce acceptable results. Once again, this is purely a display problem and we are not experiencing any data loss.

4. monitoring2022-04-28 21:46 UTC

   We have released a fix for the metrics display problem. Affected metrics displays should have returned to a functioning state. We are still actively engaged with our vendor and are working with their engineering team on fixing the root cause of this issue.

5. resolved2022-04-29 16:08 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on mstspg.co (opens in new tab). Statuspage profile · Recent Statuspage incidents · Markdown · JSON