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Sprout Social: X/ Twitter Outage
Sprout Social reported a major X/Twitter outage starting 2025-05-09 18:43 UTC, affecting creation or editing of Listening topics using X, loading X conversations in Smart Inbox, and X data in Reports. Sprout attributed the issues to Twitter/X difficulties; the incident was resolved at 2025-05-09 21:33 UTC after 2 h 50 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Sprout Social Web Application
Timeline of updates
- investigating
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features. As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring
X's service is operational and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: X/ Twitter Outage 2025-05-09 18:43 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sprout Social profile · Recent Sprout Social incidents · Markdown · JSON