# Sprout Social: X/ Twitter Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-09 18:43 UTC · Resolved: 2025-05-09 21:33 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: Sprout Social Web Application
- [Vendor status page: https://stspg.io/k1dm9mknc1c6](https://stspg.io/k1dm9mknc1c6)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)

## Summary

Sprout Social reported a major X/Twitter outage starting 2025-05-09 18:43 UTC, affecting creation or editing of Listening topics using X, loading X conversations in Smart Inbox, and X data in Reports. Sprout attributed the issues to Twitter/X difficulties; the incident was resolved at 2025-05-09 21:33 UTC after 2 h 50 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-09 18:43 UTC: Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features.  As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports.  We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- **monitoring** 2025-05-09 19:59 UTC: X's service is operational and we are monitoring the results.
- **resolved** 2025-05-09 21:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-09 18:43 UTC: [Major incident: X/ Twitter Outage](https://rewindex.com/change/i0fadce96865090.md)


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Canonical: https://rewindex.com/company/sprout-social/incidents/ypvt6k975qp7 · Markdown: https://rewindex.com/company/sprout-social/incidents/ypvt6k975qp7.md · JSON: https://rewindex.com/api/v1/companies/sprout-social/incidents/ypvt6k975qp7 · Generated 2026-10-18T11:46:16.640Z