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Sprout Social: Twitter/X Outage on March 10th

Impact: criticalStatus: resolvedStarted Resolved (25 h)3 updatesSource: stspg.io (opens in new tab)
Summary

A critical Twitter/X outage affected Sprout Social’s Smart Inbox, Publishing, Reporting, and Listening, causing missing messages, reply issues, failed posts, and reports not loading. The incident started 2025-03-10 14:26 UTC and was resolved 2025-03-11 15:47 UTC, lasting 25 h 20 min; Twitter/X service was operational by 03-11 08:35 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sprout Social Web Application

Timeline of updates

  1. investigating

    Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying to Twitter/X messages in the Smart Inbox - Failed posts for Twitter/X - Twitter/X data not loading in Reports - Missing Twitter/X messages and data not loading in Listening We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

  2. monitoring

    Twitter/X's service is operational and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sprout Social profile · Recent Sprout Social incidents · Markdown · JSON