Companies/Speechmatics/Incidents

Speechmatics: RT Cloud - EU

Affected components: Realtime SaaS - EURT Cloud EU

Timeline of updates

1. investigating2025-08-07 09:46 UTC

   We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

2. identified2025-08-07 09:59 UTC

   The root cause has been identified and our engineering teams are working on a solution.

3. monitoring2025-08-07 10:18 UTC

   The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

4. resolved2025-08-07 10:33 UTC

   We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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