SparkPost: Elevated percentage of API calls failing
Affected components: Metrics API - Metrics API - USAMetrics API - USABlocklist API - Blocklist API - USABlocklist API - USATransmissions API - Transmissions API - USATransmissions API - USATransmissions API - EUROPETransmissions API - Transmissions API - EUROPEEvents API - EUROPEEvents API - Events API - EUROPESMTP API - EUROPESMTP API - SMTP API - EUROPESMTP API - SMTP API - USASMTP API - USAEvents API - Events API - USAEvents API - USASending Domains API - Sending Domains API - USASending Domains API - USAAlerts API - Alerts API - USAAlerts API - USASuppression List API - EUROPESuppression List API - Suppression List API - EUROPEMetrics API - EUROPEMetrics API - Metrics API - EUROPESuppression List API - Suppression List API - USASuppression List API - USAAlerts API - Alerts API - EUROPEAlerts API - EUROPEBlocklist API - Blocklist API - EUROPEBlocklist API - EUROPESending Domains API - EUROPESending Domains API - Sending Domains API - EUROPE
Timeline of updates
- investigating
We are investigating an unexpected but small increase in the percentage of API calls failing since 01:30UTC. Approximately 0.015% of API calls are failing with a HTTP 504 (Gateway timeout) error. We will update this incident as we have more information.
- investigating
We are still investigating. During the period, the error rate has remained low as initially reported, approximately ~0.015%.
- identified
We have identified the cause as a set of stale IPs for an upstream service. We are now validating the approach for remediation.
- resolved
After a period of extended monitoring, we have confirmed the remediation has completely resolved the issue. Requests and error rates have been normal since 06:27UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).