SparkPost: Partial Outage and Delivery Issues in US-West-2 Region
Affected components: Transmissions API - Transmissions API - USATransmissions API - USASMTP API - SMTP API - USASMTP API - USASMTP Delivery (Outbound Message Delivery) - SMTP Delivery - USASMTP Delivery - USA
Timeline of updates
- investigating
We are investigating delivery issues caused by an ongoing AWS US West 2 region outage. Customers may experience delays while we assess the impact to our service. We are actively monitoring the situation and will provide updates as more information becomes available.
- identified
Outbound email delivery is blocked for our US West region. We working with our vendor resolve the issue. We are continuing to accept emails and queue them internally. We will deliver the messages as soon as the issue is resolved.
- monitoring
We are starting to deliver mails in our US West region. We are working through the queued messages. We are continuing to monitor the issue and continuing to accept emails.
- monitoring
We are still working through the queued messages. We are continuing to monitor the issue and continuing to accept emails.
- monitoring
We have implemented additional tuning to handle the significant influx of mail due to the AWS network outage and we are seeing improvement in delivery rates We are seeing significant recovery and expect most mail to be fully delivered in the next 30-35 minutes. Estimated time for full recovery is 80-90 minutes. We are continuing to look for additional optimizations and monitor the issue.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).