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Snowflake: INC0135370
Timeline of updates
- resolved
Current status: We've completed our effort to reprocess the backlog of account organization metadata and monitored the environment to validate that service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: A subset of customers hosted in the specified regions were unable to access Snowflake services and features, or were experiencing replication failures related to missing account organization metadata. This could have resulted in HTTP 404 errors or failures when attempting to use Snowflake services and features that rely on organization name metadata or the [orgname]-[account_name] URL format. Additionally, affected customers may have experienced failures when attempting to manage failover groups. Workaround: For some impact scenarios, such as access via Snowsight or connectors, customers may have been able to work around this issue by switching from an account name format (e.g., [orgname]-[account_name]) to a region-based account locator format, such as [account_locator].[cloud_region_id]. Users could have reviewed the following documentation https://docs.snowflake.com/en/user-guide/admin-account-identifier#using-an-account-locator-as-an-identifier for more information on account identifier formats. Incident start time: 19:42 UTC June 09, 2025 Incident end time: 19:18 UTC June 11, 2025 Preliminary root cause: We determined this issue was the result of a recent configuration change that impacted a system service responsible for replicating account metadata across U.S. regions supporting public sector workloads. A root cause analysis (RCA) document will be published within seven business days.
From Snowflake’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.snowflake.com (opens in new tab). Snowflake profile · Recent Snowflake incidents · Markdown · JSON