Snowflake: INC20000301
Affected components: AWS - Europe (Ireland) - Virtual WarehousesVirtual WarehousesAI and MLAWS - Europe (Ireland) - AI and MLApplicationsAWS - Europe (Ireland) - ApplicationsAWS - Europe (Ireland) - Databases, Tables, and ViewsDatabases, Tables, and ViewsAWS - Europe (Ireland) - Data Loading and UnloadingData Loading and UnloadingAWS - Europe (Ireland) - Snowpark Container ServicesSnowpark Container Services
Timeline of updates
- investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, or ingest files using Snowpipe.
- investigating
Current status: We're investigating the core systems that process requests in the impacted region to assist us in isolating the source of the impact and identifying a path to resolution. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, or ingest files using Snowpipe.
- investigating
Current status: We're continuing to investigate the core systems that process requests in the impacted region to assist us in isolating the root cause of this issue. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, or ingest files using Snowpipe.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.
- investigating
Current status: We've identified a configuration issue within the core systems which process requests in the impacted region that we suspect is contributing to impact, and we're further investigating this issue to confirm our findings and identify a method to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.
Impact start time: 18:00 UTC October 21, 2026
- investigating
Current status: We've completed a configuration change to address the issue that we suspect caused the impact while we continue to investigate other potential factors. We're also monitoring the region for signs of recovery and are continuing to work on restoring full service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, use Snowsight, execute queries, resume virtual warehouses, or ingest files using Snowpipe or Snowpipe Streaming. Scheduled tasks and other automated workloads may also fail to run or may not start as expected.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, customers using replication may review their failover procedures and determine whether failover is warranted based on the impact to their organization.
Changes Rewindex caught on this incident
- Critical incident: INC20000301
- Incident updated: INC20000301
- Incident updated: INC20000301
- Incident updated: INC20000301
- Incident updated: INC20000301
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).