Smartsheet change history: Investigating: Smartsheet Inaccessible

Smartsheet reported a major outage preventing some customers from accessing and navigating the application, starting 2025-07-16 00:27 UTC and resolved at 2025-07-16 02:45 UTC (2 h 17 min). Increased traffic to a core service overwhelmed another critical internal service; Smartsheet adjusted traffic and scaled affected services.