Smartsheet change history: Document Generation Request Delays

Smartsheet reported major Document Generation delays affecting automations and manual requests to download documents or attach them to rows. The incident ran from 2025-12-04 18:55 UTC to 2025-12-04 21:26 UTC (2 h 31 min). Smartsheet attributed delays to increased back-end service load following a recent code change, implemented a fix, and confirmed full restoration.