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Slack: Chat functionality unavailable on Slack Help page

MinorStatus: resolvedStarted Resolved (57 min)3 updatesslack-status.com (opens in new tab)

Timeline of updates

  1. update

    We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Additional Slack engineers have been engaged and are investigating this issue. As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new (opens in new tab) . A member of the Slack team will then be in touch. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.

  3. resolved

    We've resolved the issue and users can now use the Chat feature on the Slack Help Center. We performed a configuration change, which brought the feature back online and have validated that it's functioning as expected. We apologize for how this incident may have affected you and your business.

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Impact, status and times are the vendor’s own, as last archived. View on slack-status.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Slack, started 2026-06-26 09:12 UTC, resolved after 57 min, 3 update(s).

Title
Chat functionality unavailable on Slack Help page
Vendor
Slack
Date
URL
https://rewindex.com/company/slack/incidents/1571

Slack profileRecent Slack incidentsAll outages on June 26, 2026Slack in June 2026MarkdownJSON