Sinch: Service Degradation - Conversation API WhatsApp - BR
Affected components: Conversation API - WhatsAppWhatsApp
Timeline of updates
- investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).