# Sinch: Service Degradation - Conversation API WhatsApp - BR

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-04 02:07 UTC · Resolved: 2026-09-04 05:05 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Conversation API - WhatsApp, WhatsApp
- [Vendor status page: https://stspg.io/s51b7pk2qcdr](https://stspg.io/s51b7pk2qcdr)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-09-04 02:07 UTC: We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- **monitoring** 2026-09-04 04:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-04 05:05 UTC: This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC


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Canonical: https://rewindex.com/company/sinch/incidents/3lwr7t5zzp1r · Markdown: https://rewindex.com/company/sinch/incidents/3lwr7t5zzp1r.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/3lwr7t5zzp1r · Generated 2026-10-19T21:10:40.257Z