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SentinelOne: EU1 Degraded Query Performance

Affected components: AI SIEM (Data) - Germany (EU1)Germany (EU1)

Timeline of updates

1. investigating2025-07-31 17:01 UTC

   We are aware of an issue in EU1 impacting the ability of our customers to execute queries. You may experience slow query execution times or see errors returned in response to your queries. Our engineering team is investigating and working to resolve the issue.

2. identified2025-07-31 17:41 UTC

   The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

3. monitoring2025-07-31 19:03 UTC

   A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

4. resolved2025-07-31 20:35 UTC

   All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

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