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SentinelOne: EU2 Delay in EDR alerts in the Singularity Operations Center

Affected components: AI SIEM (Data) - Germany (EU2)Germany (EU2)

Timeline of updates

1. investigating2025-08-07 19:38 UTC

   We are aware of delays impacting the availability of EDR Alerts information in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of access and are working urgently to resolve this as quickly as possible. Customers can still access certain compatible dashboards by toggling back to the legacy view. At this time, endpoints are still protected.

2. identified2025-08-07 20:16 UTC

   The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

3. resolved2025-08-07 21:13 UTC

   Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

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