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CompaniesSendGridIncidents

SendGrid: SMS Delivery Delays from Twilio to Orange France

MinorStatus: resolvededitedStarted Resolved (12 h)7 updatesstspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, EuropeSMS, Europe

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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