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SendGrid: SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin AmericaCARRIER NETWORK - SMS, EuropeSMS, Europe

Timeline of updates

1. investigating2026-10-14 02:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating2026-10-14 03:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring2026-10-14 03:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring2026-10-14 05:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved2026-10-14 06:46 UTC

   The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SendGrid profile · Recent SendGrid incidents · Markdown · JSON