# SendGrid: SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-14 02:20 UTC · Resolved: 2026-10-14 06:46 UTC · Duration: 4.4 h
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America, CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://stspg.io/0nmpsgvllzcs](https://stspg.io/0nmpsgvllzcs)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-14 02:20 UTC: Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-14 03:20 UTC: Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-14 03:57 UTC: We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-14 05:57 UTC: We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-14 06:46 UTC: The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/npz93rbcf5x7 · Markdown: https://rewindex.com/company/sendgrid/incidents/npz93rbcf5x7.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/npz93rbcf5x7 · Generated 2026-10-18T10:30:57.257Z