SendGrid: Flex Agent Copilot Note Generation Issues
Affected components: Flex Agent CopilotFLEX - Flex Agent Copilot
Timeline of updates
- investigating
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
- resolvedEdited
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 (opens in new tab)
The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3 (opens in new tab)
Changes Rewindex caught on this incident
- Incident updated: Flex Agent Copilot Note Generation Issues
- Incident silently edited: Flex Agent Copilot Note Generation Issues
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Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).