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Salesforce: Feature Service Disruption: Agentforce

MinorStatus: investigatingeditedStarted Not resolved4 updatesstatus.salesforce.com (opens in new tab)

Affected components: Agentforce455 instances

Timeline of updates

  1. update

    We're aware of an issue affecting Agentforce that is preventing customers from connecting to Agentforce agents through the mobile SDK and the Life Sciences iPad application. Affected customers may encounter errors related to missing sessions or tenant keys. The issue began on November 11 at 16:15 UTC. Our investigation has identified a recent release as a potential cause, and we're coordinating a rollback to help restore service.

    As our investigation has progressed, we've confirmed that the issue affects more instances than initially identified. We've updated the incident posting to include these additional instances, and customers on the affected instances will now receive ongoing communications about this incident.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We've begun rolling back the configuration change, starting with a single test instance to confirm that it resolves the issue before proceeding with the remaining affected instances. We expect the rollback to take approximately 40 minutes per instance. Customers may continue to experience connection errors until the rollback is complete.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    We've rolled back a recent release on one affected instance and are monitoring the results. Errors continue on that instance, so we're investigating whether the release is the only cause.

    Customers using the mobile SDK and Life Sciences iPad integrations may still be unable to connect to Agentforce. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    Our investigation into the Agentforce connection errors affecting mobile apps shows they began as early as 03:00 UTC on November 11, before the suspected release. We've widened the investigation and identified a separate update process that ran around the time the errors began, and we're working to understand its role in the errors.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-11-11 03:00 UTC, not resolved, 4 update(s); edited after publishing.

Title
Feature Service Disruption: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004594

Salesforce profileRecent Salesforce incidentsAll outages on November 11, 2026Salesforce in November 2026MarkdownJSON