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Salesforce: Performance Degradation: Core Service, Live Agent

MinorStatus: resolvededitedStarted Resolved (3.6 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core ServiceLive Agent3 instances

Timeline of updates

  1. resolved

    We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

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