# Salesforce: Performance Degradation: Core Service, Live Agent

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 11:30 UTC · Resolved: 2026-10-23 15:05 UTC · Duration: 3.6 h
- Updates: 1 · Affected components: Core Service, Live Agent, 3 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004526](https://status.salesforce.com/incidents/20004526)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **resolved** 2026-10-23 17:02 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Rewindex changes for this incident

- 2026-10-23 17:33 UTC: [Incident updated: Performance Degradation: Core Service, Live Agent](https://rewindex.com/change/r5722d486e5e1ea.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004526 · Markdown: https://rewindex.com/company/salesforce/incidents/20004526.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004526 · Generated 2026-10-24T11:04:27.445Z