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Salesforce: Datorama Service Disruption: Platform

Impact: majorStatus: resolvedStarted 2026-09-25 17:38 UTCResolved 2026-09-25 20:48 UTC (3.2 h)1 updateSource: status.salesforce.com

Affected components: Platform1 instance

Timeline of updates

update2026-09-25 18:53 UTC
Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes. Impact:logins disruption

Rewindex changes for this incident

Major incident: Datorama Service Disruption: Platform 2026-09-25 17:38 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON