# Salesforce: Datorama Service Disruption: Platform

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-25 17:38 UTC · Resolved: 2026-09-25 20:48 UTC · Duration: 3.2 h
- Updates: 1 · Affected components: Platform, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004452](https://status.salesforce.com/incidents/20004452)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-25 18:53 UTC: Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes. Impact:logins  disruption

## Rewindex changes for this incident

- 2026-09-25 17:38 UTC: [Major incident: Datorama Service Disruption: Platform](https://rewindex.com/change/i0fdcc6a8edf46e.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004452 · Markdown: https://rewindex.com/company/salesforce/incidents/20004452.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004452 · Generated 2026-10-18T10:29:35.320Z