Changes / Salesforce / Datorama Service Disruption: Platform

Salesforce: Major incident: Datorama Service Disruption: Platform

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Datorama Service Disruption: Platform
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-25 17:38 UTC
AddedResolved time#5
Before: not present
After: 2026-09-25 20:48 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Platform
AddedUpdateupdate#7
Before: not present
After: Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes. Impact:logins disruption

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Datorama Service Disruption: Platform (this change)Major incident

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