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Salesforce: Service Disruption: B2 B2 CCommerce

Affected components: B2 B2 CCommerce84 instances

Timeline of updates

1. update2026-09-03 15:08 UTC

   We resolved a service disruption affecting Commerce cloud sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

2. update2026-09-03 15:24 UTC

   The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

Rewindex changes for this incident

• Major incident: Service Disruption: B2 B2 CCommerce 2026-09-03 13:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON