Changes / Salesforce / Service Disruption: B2 B2 CCommerce
Salesforce: Major incident: Service Disruption: B2 B2 CCommerce
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: B2 B2 CCommerce
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-03 13:50 UTC
Before: not present
After: 2026-09-03 13:51 UTC
Before: not present
After: 84 instances, B2 B2 CCommerce
Before: not present
After: We resolved a service disruption affecting Commerce cloud sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: B2 B2 CCommerce (this change) | Major incident |
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