# Salesforce: Major incident: Service Disruption: B2 B2 CCommerce

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-03 13:50 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.salesforce.com/incidents/20004400](https://status.salesforce.com/incidents/20004400)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004400@7cbfce63a119
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: B2 B2 CCommerce](https://rewindex.com/company/salesforce/incidents/20004400.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: B2 B2 CCommerce
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 13:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 13:51 UTC
```

**6. Added: Affected components**

```diff
+ 84 instances, B2 B2 CCommerce
```

**7. Added: Update** (update) · 2026-09-03 15:08 UTC

```diff
+ We resolved a service disruption affecting Commerce cloud sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

**8. Added: Update** (update) · 2026-09-03 15:24 UTC

```diff
+ The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 13:50 UTC | Major incident: Service Disruption: B2 B2 CCommerce (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8b2e69075370d5 · Markdown: https://rewindex.com/change/i8b2e69075370d5.md · JSON: https://rewindex.com/api/v1/changes/i8b2e69075370d5 · Generated 2026-10-18T10:23:42.849Z