# Salesforce: Service Disruption: B2 B2 CCommerce

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 13:50 UTC · Resolved: 2026-09-03 13:51 UTC · Duration: 1 min
- Updates: 2 · Affected components: B2 B2 CCommerce, 84 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004400](https://status.salesforce.com/incidents/20004400)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Summary

Salesforce reported a major B2 B2 CCommerce disruption affecting Commerce cloud sandbox storefronts across 84 instances, starting 2026-09-03 13:50 UTC and resolved at 2026-09-03 13:51 UTC (1 min). It later confirmed the listed instances and services remained healthy with no impact, calling the notification a false positive. _(machine-written, sol)_
## Timeline of updates

- **update** 2026-09-03 15:08 UTC: We resolved a service disruption affecting Commerce cloud sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- **update** 2026-09-03 15:24 UTC: The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

## Rewindex changes for this incident

- 2026-09-03 13:50 UTC: [Major incident: Service Disruption: B2 B2 CCommerce](https://rewindex.com/change/i8b2e69075370d5.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004400 · Markdown: https://rewindex.com/company/salesforce/incidents/20004400.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004400 · Generated 2026-10-18T11:27:39.005Z