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Salesforce: Marketing Cloud Disruption: Marketing Cloud Core Service

Impact: majorStatus: resolvedStarted Resolved (2.3 h)4 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Marketing Cloud Core Service1 instance

Timeline of updates

  1. update

    We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.

  2. update

    We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  3. update

    We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available.

  4. update

    We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC. We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON