# Salesforce: Marketing Cloud Disruption: Marketing Cloud Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-10 10:04 UTC · Resolved: 2026-08-10 12:20 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Marketing Cloud Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004335](https://status.salesforce.com/incidents/20004335)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-10 12:14 UTC: We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-10 13:14 UTC: We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-10 13:27 UTC: We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-10 13:38 UTC: We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC. We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future

## Rewindex changes for this incident

- 2026-08-10 10:04 UTC: [Major incident: Marketing Cloud Disruption: Marketing Cloud Core Service](https://rewindex.com/change/i4ad4e57c22bb2d.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004335 · Markdown: https://rewindex.com/company/salesforce/incidents/20004335.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004335 · Generated 2026-10-18T10:28:39.070Z