Changes / Salesforce / Marketing Cloud Disruption: Marketing Cloud Core Service
Salesforce: Major incident: Marketing Cloud Disruption: Marketing Cloud Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: degradation (model (Jev), 62%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Marketing Cloud Disruption: Marketing Cloud Core Service
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-10 10:04 UTC
Before: not present
After: 2026-08-10 12:20 UTC
Before: not present
After: 1 instance, Marketing Cloud Core Service
Before: not present
After: We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
Before: not present
After: We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC.
We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Disruption: Marketing Cloud Core Service (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON