# Salesforce: Major incident: Marketing Cloud Disruption: Marketing Cloud Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-10 10:04 UTC · Detected: 2026-10-18 05:18 UTC
- [Source: https://status.salesforce.com/incidents/20004335](https://status.salesforce.com/incidents/20004335)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004335@142e4aca6d28
- Change 1 of 1 for this incident

Incident page (full timeline): [Marketing Cloud Disruption: Marketing Cloud Core Service](https://rewindex.com/company/salesforce/incidents/20004335.md)
## What changed

**1. Added: Title**

```diff
+ Marketing Cloud Disruption: Marketing Cloud Core Service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-10 10:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-10 12:20 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Marketing Cloud Core Service
```

**7. Added: Update** (update) · 2026-08-10 12:14 UTC

```diff
+ We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available. 
```

**8. Added: Update** (update) · 2026-08-10 13:14 UTC

```diff
+ We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-08-10 13:27 UTC

```diff
+ We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available. 
```

**10. Added: Update** (update) · 2026-08-10 13:38 UTC

```diff
+ We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC. We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-10 10:04 UTC | Major incident: Marketing Cloud Disruption: Marketing Cloud Core Service (this change) | degradation |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4ad4e57c22bb2d · Markdown: https://rewindex.com/change/i4ad4e57c22bb2d.md · JSON: https://rewindex.com/api/v1/changes/i4ad4e57c22bb2d · Generated 2026-10-18T11:25:08.727Z