Companies/Salesforce/Incidents

Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service79 instances

Timeline of updates

1. update2026-07-30 03:53 UTC

   We've resolved the issue causing authentication loops for customers with the Transaction Security Policy enabled during report exports. The issue was identified as a regression introduced in a recent release.
   If you applied the temporary workaround and disabled the Report Export Transaction Security Policy, it's important that you re-enable this policy now that the fix has been deployed.

   We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

2. update2026-07-30 18:49 UTC

   While we previously indicated this issue was resolved after deploying an update, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We are actively investigating this further to resolve the issue as quickly as possible.

   As a temporary workaround, customers can disable the Report Export Transaction Security Policy. If applied, please re-enable the policy once the fix is deployed.

   For the latest updates, please visit https://status.salesforce.com/incidents/20004309 (opens in new tab)

   We apologize for any confusion this may have caused and will continue to provide updates as more information becomes available.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Salesforce profileRecent Salesforce incidentsAll outages on July 24, 2026Salesforce in July 2026MarkdownJSON