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Salesforce: Service Disruption: Marketing Cloud Core Service

Affected components: Marketing Cloud Core Service3 instances

Timeline of updates

1. update2026-07-17 07:57 UTC

   We have resolved an issue where Marketing Cloud customers experienced issues accessing services due to a hardware failure impacting our database infrastructure. A database failover was performed to restore services, and all systems are now operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Service Disruption: Marketing Cloud Core Service 2026-07-17 05:28 UTC

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