# Salesforce: Service Disruption: Marketing Cloud Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-17 05:28 UTC · Resolved: 2026-07-17 05:48 UTC · Duration: 20 min
- Updates: 1 · Affected components: Marketing Cloud Core Service, 3 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004282](https://status.salesforce.com/incidents/20004282)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-17 07:57 UTC: We have resolved an issue where Marketing Cloud customers experienced issues accessing services due to a hardware failure impacting our database infrastructure. A database failover was performed to restore services, and all systems are now operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-07-17 05:28 UTC: [Major incident: Service Disruption: Marketing Cloud Core Service](https://rewindex.com/change/i9b5611684ed9c9.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004282 · Markdown: https://rewindex.com/company/salesforce/incidents/20004282.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004282 · Generated 2026-10-18T12:19:37.083Z