Changes / Salesforce / Service Disruption: Marketing Cloud Core Service
Salesforce: Major incident: Service Disruption: Marketing Cloud Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Marketing Cloud Core Service
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-07-17 05:28 UTC
Before: not present
After: 2026-07-17 05:48 UTC
Before: not present
After: 3 instances, Marketing Cloud Core Service
Before: not present
After: We have resolved an issue where Marketing Cloud customers experienced issues accessing services due to a hardware failure impacting our database infrastructure. A database failover was performed to restore services, and all systems are now operating normally.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Marketing Cloud Core Service (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON