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Salesforce: Heroku Retroactive Service Disruption: Platform API

Affected components: Platform API12 instances

Timeline of updates

1. update2026-06-19 19:09 UTC

   We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Heroku Retroactive Service Disruption: Platform API 2026-06-19 13:23 UTC

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