# Salesforce: Heroku Retroactive Service Disruption: Platform API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-19 13:23 UTC · Resolved: 2026-06-19 17:31 UTC · Duration: 4.1 h
- Updates: 1 · Affected components: Platform API, 12 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004151](https://status.salesforce.com/incidents/20004151)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-19 19:09 UTC: We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-06-19 13:23 UTC: [Major incident: Heroku Retroactive Service Disruption: Platform API](https://rewindex.com/change/i9d9eab0b22b00e.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004151 · Markdown: https://rewindex.com/company/salesforce/incidents/20004151.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004151 · Generated 2026-10-18T10:25:45.757Z