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Salesforce: Feature Perf Degradation: Core Service

MinorStatus: resolvedStarted Resolved (21 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core Service119 instances

Timeline of updates

  1. update

    Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-06-18 05:30 UTC, resolved after 21 h, 1 update(s).

Title
Feature Perf Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004146

Salesforce profileRecent Salesforce incidentsAll outages on June 18, 2026Salesforce in June 2026MarkdownJSON