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Salesforce: Performance Degradation: Core Service
Affected components: Core Service27 instances
Timeline of updates
- update
A subset of customers experienced that navigating through their Salesforce service was slower than expected. Our investigations pointed to the trigger of the issue being a configuration change performed by one of our third-party vendors. Our Networking team performed a rollback alongside the vendor to bring customers out of impact. We apologize for the delay in notifying you about this issue and how this incident may have affected you and your business. Salesforce strives to notify customers as quickly as possible when a service-impacting event has been detected. Part of the incident process involves investigating the overall scope of the impact and determining which customers are affected before we post to the Trust site. Due to the complex nature of this issue these efforts took more time as we wanted to be as accurate as possible. We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.
- update
An additional two instances (IND82 and IND126), were identified as having also been impacted by this issue. We've added them to this Trust posting so that they'll see the messaging attached to their instances. The issue remains resolved. We apologize for how this incident may have affected you and your business.
- update
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this and we can confirm that the issue remains resolved.
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON