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Salesforce: Service Disruption: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2026-04-16 05:03 UTC

   At 04:20 UTC on April 16, 2026, we became aware of a service disruption impacting this sandbox instance. Customers are unable to log into Salesforce or access any of their services at this time. We’re investigating the issue and exploring multiple paths to resolution. We'll provide an update in 30 minutes or sooner as additional information is available.

2. update2026-04-16 05:37 UTC

   As of 05:03 UTC on April 16, 2026, services are back online. We restored key components and, following successful validation, the incident is now considered resolved. Customers are able to access and use services as expected. We apologize for how this incident may have impacted you and your business.

Rewindex changes for this incident

• Major incident: Service Disruption: Core Service 2026-04-16 04:06 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON