Changes / Salesforce / Service Disruption: Core Service
Salesforce: Major incident: Service Disruption: Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Core Service
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-04-16 04:06 UTC
Before: not present
After: 2026-04-16 05:03 UTC
Before: not present
After: 1 instance, Core Service
Before: not present
After: At 04:20 UTC on April 16, 2026, we became aware of a service disruption impacting this sandbox instance. Customers are unable to log into Salesforce or access any of their services at this time. We’re investigating the issue and exploring multiple paths to resolution.
We'll provide an update in 30 minutes or sooner as additional information is available.
Before: not present
After: As of 05:03 UTC on April 16, 2026, services are back online. We restored key components and, following successful validation, the incident is now considered resolved. Customers are able to access and use services as expected.
We apologize for how this incident may have impacted you and your business.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Core Service (this change) | Major incident |
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