# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-16 04:06 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20003939](https://status.salesforce.com/incidents/20003939)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003939@da894d3cae51
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003939.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-16 04:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-16 05:03 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2026-04-16 05:03 UTC

```diff
+ At 04:20 UTC on April 16, 2026, we became aware of a service disruption impacting this sandbox instance. Customers are unable to log into Salesforce or access any of their services at this time. We’re investigating the issue and exploring multiple paths to resolution. We'll provide an update in 30 minutes or sooner as additional information is available. 
```

**8. Added: Update** (update) · 2026-04-16 05:37 UTC

```diff
+ As of 05:03 UTC on April 16, 2026, services are back online. We restored key components and, following successful validation, the incident is now considered resolved. Customers are able to access and use services as expected. We apologize for how this incident may have impacted you and your business. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-16 04:06 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idfd849eb48cc3a · Markdown: https://rewindex.com/change/idfd849eb48cc3a.md · JSON: https://rewindex.com/api/v1/changes/idfd849eb48cc3a · Generated 2026-10-18T12:19:07.918Z