# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-16 04:06 UTC · Resolved: 2026-04-16 05:03 UTC · Duration: 57 min
- Updates: 2 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003939](https://status.salesforce.com/incidents/20003939)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-16 05:03 UTC: At 04:20 UTC on April 16, 2026, we became aware of a service disruption impacting this sandbox instance. Customers are unable to log into Salesforce or access any of their services at this time. We’re investigating the issue and exploring multiple paths to resolution. We'll provide an update in 30 minutes or sooner as additional information is available.
- **update** 2026-04-16 05:37 UTC: As of 05:03 UTC on April 16, 2026, services are back online. We restored key components and, following successful validation, the incident is now considered resolved. Customers are able to access and use services as expected. We apologize for how this incident may have impacted you and your business.

## Rewindex changes for this incident

- 2026-04-16 04:06 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/idfd849eb48cc3a.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003939 · Markdown: https://rewindex.com/company/salesforce/incidents/20003939.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003939 · Generated 2026-10-18T12:21:59.775Z